Privacy Policy
Last Updated: April 4, 2026
1. Introduction
MadeSmplr ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or opt in to receive SMS communications.
2. Information We Collect
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, and company details
- Account Information: Username, password, and profile information when you create an account
- Communication Data: Messages, feedback, and other communications you send to us
- SMS Opt-In Data: Phone numbers and consent records for users who opt in to SMS notifications
- Technical Information: IP address, browser type, device information, and usage data
3. SMS Communications
When you opt in to receive SMS messages from MadeSmplr:
- We collect your phone number and explicit consent to send SMS messages
- We use your phone number to send account notifications, verification codes, support messages, and platform updates
- We send SMS messages related to HOA management updates, platform alerts, and account activities
- Message frequency varies based on your account activity and settings
- Standard message and data rates may apply from your carrier
- You may opt out at any time by replying STOP to any message
- You can reply HELP for assistance or contact support@madesmplr.com
- We do not sell, rent, or share your phone number with third parties for marketing purposes
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send SMS notifications to users who have opted in
- Respond to your comments, questions, and requests
- Send technical notices, updates, and security alerts
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf, including SMS delivery services (Twilio)
- Legal Requirements: When required by law or to protect our rights, property, or safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to the sharing
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Your Rights and Choices
You have the following rights regarding your information:
- Access and Update: Request access to or correction of your personal information
- Delete: Request deletion of your personal information
- Opt-Out of SMS: Reply STOP to any SMS message or contact us directly
- Marketing Communications: Opt out of promotional emails via the unsubscribe link
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: